In gambling establishments, it is customary to leave a reward to the attendants - a tip. But in such a seemingly simple matter as an expression of gratitude for the sensitive attention of the staff, there are unspoken rules and etiquette. How to tip in a casino? Let's figure it out.

History reference:

The concept of “tipping” appeared in England in the 18th century. It was then that the tradition of tea drinking was born among the British, when noble ladies and men ate a hot drink in the shade of flowering gardens. Sometimes there were so many people who wanted to "drink tea" that the waiters could not cope with the work. The problem of the privileged class was solved by small boxes that stood on the tables and if customers wanted to be served out of turn, they threw coins into them - tips (tips).

Goodwill gesture

The salary of employees in a casino largely depends on tips, but on the condition that the gambling establishment does not have strict rules of prohibition of “voluntary donation”. There are cases when employees tried on the hardships of work and remained in the gambling house only because of them. It is worth knowing that in a casino, cash rewards can be given not only to dealers, but also to operators, bartenders, waitresses, security guards and the "all-seeing eye" - pit bosses.

By the way, in the history of the MGM Grand casino there is an amazing event associated with one of the largest voluntary rewards. Kerry Parker, a billionaire from Australia, stopped by the casino to brighten up his time playing Baccara and Blackjack. His winnings that day amounted to about $ 20 million, but "for tea" to the waitress who brought him champagne, he gave a tidy sum - $ 1 million!

Fact: According to studies conducted in the United States, nationality and external data influence the size of the tip. So young buxom and model-looking girls are first on the list for getting good tips.

It must be admitted that no one has yet written a single law on how to tip and in what quantity. And is it really possible to write it if the tip is voluntary? Although, if the desire to make a good impression speaks in you, then do not be stingy, please those who served you during the game. Even before entering the casino, you should tip the part of the expenses that you plan to spend.

Thanks for the croupier

The case with the waitress, which Kerry Parker made happy, in all likelihood is a single one. In the casino, the croupiers are still considered the most “tip” employees, whom players often thank after a good draw. In such a situation, the client himself determines the amount for remuneration. But if the institution allows, then instead of such gratitude, you can make another bet, the winnings on which will go to the dealer.

In most cases, in casinos, tips do not go to the employee personally, but are given to the general payroll, which is divided at the end of the month / day for all employees - a sort of increase in salary.

Fact: Psychologists have proven that people leave “for tea” because they want to demonstrate to others their financial solvency.

As a rule, tips are given by those who come to the casino only for entertainment. But there is another category of players - these are "card counters". Such clients come to a gambling establishment specifically to play for the result and show their mathematical and analytical skills. Sometimes they, knowing that no reward is expected from them, deliberately tip, thereby misleading the administration of the institution.

You should not tip the dealer who is serving the table for every successful win. During the game, you can hand over up to a hundred hands, and if the client constantly thanks the croupier (even if luck is his best friend), as a result, the “grateful” player may be left completely without money.

While playing roulette, rewards can be given in chips or chips, although it is often not forbidden to make an additional bet on the dealer. Often players in the casino give chips to the croupiers with whom they were in the game, if the latter ends their shift, or the players themselves have already played enough.

Some casinos, such as gambling establishments in the United States, have introduced a practice whereby the customer tips the dealer every hour in the amount of five dollars. It doesn't matter if he won. The approach is peculiar, since the tip is still a voluntary donation, but very effective - it allows the client to look decent and at the same time saves his money.

There are several ways to transfer rewards. Firstly, the client can throw chips on the dealer's table, secondly, they can put chips near their bet, and thirdly, they can put chips on top of the bet, saying the word "tip".

Important: The client is obliged to tip in such a way that the pit boss and CCTV cameras can see it, otherwise, if they notice that the transfer of money or chips took place secretly, the dealer may be suspected of colluding with the client. The transfer of rewards must only pass through the table, in no case from hand to hand.

Everyone wants tea

To show respect for the gambling establishment, you should not disregard employees who are not part of the gaming staff. Tips for pit bosses are given in the same way as for dealers - in the line of sight. In the case of waitresses, you can not go into such extremes, but you still need to thank in the field of view of the administration representatives.

Operators of gaming halls should also not be left without a gift: firstly, if a visitor wins big, then he can thank him as a sign of a successful game, and secondly, it will be a sign of good taste if a video slot is held for a client and instead of a banal "thank you" the operator will receive a few dollars from the client.

Cashiers can also receive a small share of the winnings when a customer cashes out chips and chips. Surprisingly, there are players who are more willing to thank the cashiers than the croupiers, although the former have nothing to do with their victory.

Fact: A client who tips in return receives the illusion of complete control over the quality of service.

A reminder to help you in the casino:

1. You should clarify in advance whether it is possible to tip at the gambling house you visited (as a rule, you can).
2. In roulette, an additional bet is welcome, the winnings from which are given to the dealer.
3. In Blackjack, even before the start of the game, you should announce the amount with which you are ready to say goodbye in favor of the croupier, and do not thank him for each distribution.
4. If you are new to the casino, then take a closer look at the customers: this way you will understand how much it is customary to tip here.
5. The main currency used for tipping is chips. The croupier, when distributing a win, will definitely give you a few small chips that you can easily part with.

Summing up

Whether to reward staff or not is a personal choice for everyone. The staff always adheres to a polite tone, so no one will judge the client in the face if, for some reason, he does not want to tip. Players are well aware that the salary of casino employees consists of part of the money that they lose, in other words, playing in a casino is already a kind of favor. The one who thinks that a tip can earn the devoted love of a croupier is mistaken. In fact, they may quietly hate a generous and willingly tipping client if he does not show due respect to the staff.

The waiter needs to make a lot of efforts, constantly work on himself and improve. Moreover, not only professional skills are important here, but also appearance and personal characteristics. For example, a good joke and a friendly smile always help to quickly establish contact with the guest.

How to tip the waiter by applying some psychological tricks and tricks?

The main method of getting good tips is location of the client.

To win over the customer, Daniel E. Martin, associate professor of management at the University of California, recommends that service workers communicate with guests, show that you are an interesting person, or that you have something in common. You can, for example, say that you also prefer this drink, or that you support the same team. Having established psychological contact with the client, you must try by all means to show him your special attitude. As Danielb E. Martin says, “If you try to do something for a client, you will earn more tips.”

An important point in earning a good tip is the need to constantly pay attention to the visitor. It is very important to establish eye contact with him, and at the same time not be too intrusive. Even when serving another client, you can, passing by, glance at the waiting visitor, thereby letting him know that you have not forgotten about him and will serve him soon.

Remember this moment: while taking an order, nodding in time with the words of the client will only benefit in establishing psychological contact.

Take care of the visitor's wallet by offering him drinks from different price categories. You can, for example, offer wine or champagne of different years.

However, Tim Kirkland, a sales promotion consultant, argues that the main mistake of waiters is precisely that they offer drinks to the client, starting from the bottom price line. So, after drinking 8 glasses of wine for $5, the client is unlikely to want to order another glass for $9. And if you offer the client to immediately try the beer for $ 9, then your tip will also increase. Therefore, you need to offer several options to choose from.

Kirkland also agrees that the "beautiful wrapping" of the waiter, his impeccable appearance, will more dispose the client to a good tip in gratitude for the pleasant service.

Even before receiving the check, the customer has some idea of ​​the amount he plans to tip the waiter, Kirkland said. If the client is completely satisfied and likes the way he was served, then it is quite possible that the target amount will increase. So the size of the tip of the waiter depends on his ability to serve the guest at the required level.

To establish closer contact, you can call the guest by name. Such a nuance will make the client feel important.

If possible, make sure that the visitor remembers you well and next time he will try to get to the service exactly to you. It will be embarrassing for a client to leave you a little tip, because he receives special service from you.

For a better impression, you can make a little physical contact, which will make you a real person for the client. This can be, for example, shaking hands or touching the shoulder. It is only necessary to know that such communication should last no more than 2 seconds.

Many waiters do not know all the above psychological tricks and, in an effort to get a lot of tips, make numerous mistakes in serving guests. We provide you with tips to help you prevent the most common misses.

7 main mistakes of waiters in an effort to earn more tips:

1. It is necessary to pay attention to a new visitor who has just entered. Do not ignore the guest, look at him and make eye contact with him. By doing this, you will make it clear to the client that he is important to you and that you will start servicing him as soon as possible.

2. Don't judge a client by their appearance. The main mistake of novice waiters is to judge the size of a potential tip in advance by a person’s clothes. It often happens that having assessed offhand the solvency of a guest, the employee of the hall “puts an end to him” in advance: he ignores the person in every possible way, deliberately delays the removal of the order, and demonstrates his disregard for facial expressions and gestures. Remember that appearances are deceiving. A modest kid in jeans and a plain T-shirt could well be a young millionaire who appreciates good service.

3. Do not forget that each client is an individual and an individual, and an individual approach is required. Do not work according to a well-established scheme with any guest.

4. Do not load guests with long stories about yourself. It will be enough to say only a few words, which will make a general impression about you.

5. Don't strive to serve tables with a large number of people, since the fewer customers, the less likely you are to make mistakes. And with fewer visitors, it's easier to make personal contact and win them over.

6. It must be remembered that happy hours and discount coupons are only designed to attract customers to your establishment. In order to make good money, the waiter needs to try to unobtrusively sell visitors a drink or dessert at full price.

7. And, most importantly, in no case do not delay the removal of change in the hope that the guest will get tired of waiting and leave (thus leaving all the change to you). This is perhaps the most vile act that leaves an unpleasant aftertaste in the client. And be sure that this person will never return to your institution and will definitely tell all his friends about your “low” ways of earning money. Take care of your reputation, don't stoop to such undignified tip methods!

It is important that any tricks and tricks in service go only for the benefit of the guests, and people leave you full and satisfied.

BIt goes without saying that most of a waiter's income depends on tips. However, for getting big tips the waiter has to think outside of the "customer is always right" pattern, which is a very obvious concept. But there are additional ways to satisfy the desires of restaurant customers and locate them, which in the end, in turn, help to receive more tips. There is no clear formula for success in achieving this goal, but you must feel the mood of each guest and adapt your behavior to it.

Make a good first impression.

The first impression of the visitor plays the most important role for him, which directly affects the the size of the tip and the overall success of the restaurant. Here are some tips on how to make a good impression on a restaurant customer:

Be more mindful of your appearance. It is always worth presenting yourself to the guest in a clean, well-groomed and professional manner. If you are a girl, make sure your hair is loose and clean and your nails look healthy with a neat manicure. Find a way to differentiate yourself from other waiters, for example by wearing a bright hairpin or necklace. The researchers found that waitresses increased the size of their tips by 17%, wearing a flower in her hair.

Always introduce yourself by name. This allows you to create a personal relationship with your customers. According to the study, waiters who introduced themselves by name received 23% tips of the check amount, as opposed to 15% tips those waiters who did not give their names to the guests.

Creating a positive interaction. If the opportunity presents itself, try to participate in the conversation of the guests at the table. Simply asking them how their day went, or how they are feeling, makes customers feel welcome rather than regular customers. Bow down at table level when taking orders. This way you don't talk top to bottom with customers. Be friendly and loyal in every interaction with visitors. If they are repeat customers, address them by their first names to let them feel special.

Take the time to evaluate your audience. This time can be used as an opportunity to measure customer preferences, attitudes and personality, which will help your behavior match their mood.

Create a positive dining experience.

You've cemented the initial interaction with the client, but how do you continue to do so throughout the entire dinner? Here are some ways:

Leave all the negativity behind the doors of the restaurant. Whether you're having a bad day or a good one, you're at work first and foremost, and it's important not to look like an annoyed person. If you show that everything is fine with you and you are in a great mood, then your customers will more disposed towards you.

Anticipate customer needs. If a customer ordered french fries, chicken fingers or a hamburger, you can assume that he will need condiments. Bring the spices, ketchup and mustard to the client in advance, and if he wishes to order additional seasonings, bring them along with the meal. Thus, your client does not have to ask twice or wait until you bring them.

Check food in the kitchen. While checking the quality of each cooked meal and presenting it can be a time consuming task, especially during busy times, it will save you time in the long run and save you from negative interactions with dissatisfied customer.

Be sincere. If something goes wrong with a customer's order, be polite and warn the guest that they may have to wait a few extra minutes. Simply telling them that you noticed something wrong with their order, while also showing them that you paid special attention to their order, and care enough that this the error has been fixed.

Secure the result for a big tip.

So, all the signs point in your favor, but what else can you do to make sure you get big tip? Here are some tips:

Make sure all needs are met and pay attention to every detail. Don't forget to ask how the food tastes and if you can bring the customer something else, or refill the glasses as needed.

Don't push your customers. Do not rush to give out additionally ordered takeaway food or bring the bill. Always offer dessert or coffee. Customers should never feel rushed, even if the restaurant has a fast turnaround.

Write thanks on the invoice when appropriate. Write a small thank you note on the back of the bill. This simple trick will help increase the tip, on average, by 2-3%.

Treat customers to gum or a small dessert. What could be better than finishing your meal with a sweet treat? According to a study, giving guests a chocolate candy after a meal increased the size tips by an average of 5%. This gesture helps customers feel special, which is immediately reciprocated, leaving good tips.

Turn a customer into a permanent. Some customers prefer to stay a little longer to enjoy a conversation with a pleasant waiter. Even if the final transaction has been finalized, it is very important to offer the client free water or coffee if allowed. This will help encourage the customer to make another visit to your restaurant. Any action should be aimed at turning your new customers into regular ones.

Instruction

When choosing a place of work, give preference to classic restaurants with a large evening bill. A good income is brought by beer bars, where it is customary to go to companies, as well as coffee houses with a quick turnover of tables. The most disadvantageous places in terms of tipping are inexpensive cafes, canteens and establishments where payment is made on a card that is issued at the entrance.

There are two systems for dividing tips. The first implies a "common cauldron". At the end of the shift, all the money is summed up and divided among the workers in equal shares, and not only waiters and bartenders, but also kitchen employees are taken into account. Another option is that all the money left by your table goes to you, but you do not have the right to share other people's tips. The second way allows you to earn more, but only under the condition of fast service.

Try to get to serve popular tables that customers willingly sit down at. In most restaurants, the administrator or the chef of the hall is in charge of the distribution of work. Establish a good relationship with him - your future income depends on this person.

Do not show that you are only interested in tips. The owners and managers of the restaurant are interested in the profit of the establishment. Increase the amount of the check - this will provide you with tables, and possibly an additional bonus.

Don't leave your guests unattended. If there is a delay in the kitchen, approach them, explain that the ordered dish will arrive in 10 minutes and offer to pass the time by ordering another cocktail or glass of wine. Increasing the check will give you a good reputation in the eyes of management, and showing care will make the treated guests more generous.

Keep a close eye on your guests. If they look around the room restlessly, ask what they need. Requests for a menu, wine list, or bill must be handled at lightning speed. The more agile the waiter, the better the opinion of the guests about him.

Learn the menu and wine list. Be ready to recommend this or that dish or drink. Forget phrases like “Well, everything is delicious with us” or “I don’t know, I haven’t tried this.” If you are asked for advice, answer clearly and confidently - this impresses the guest. Warn if the dish is very spicy, contains garlic, a lot of onions or an unusual sauce. You need to know the ingredients that make up each meal, the serving size, and ideally, its calorie content.

If the guests came with children, take care of the kids. Parents will appreciate it. Bring your child a compliment from the establishment if this is practiced in your restaurant. Be prepared to fulfill unusual requests, such as a glass of milk that isn't on the menu, or scrambled eggs without bacon. Try to convey the request of the guests to the kitchen and make sure that it is fulfilled.

In this article:

If you are an employee of the service sector and work in a store, restaurant, cafe, then the salary is not your main or only income. For many waiters and managers, tips become a good extra income.

How to make it so that you get more tips, both in quantity and in size? First of all, start with yourself, your attitude towards clients and work, as well as play it safe and read the conspiracy carried out on tips.

We do not promise that money will immediately flow to you like a river, but they will change their attitude, which means that very soon you can turn into a money magnet.

The main thing is the beginning, everything else will follow the knurled path, because everyone knows that money is drawn to money, you just need to show the way first, the rest will follow the beaten track.

So, let's start with the simplest conspiracies that have sufficient strength and effectiveness. Do everything clearly and consistently, pronounce the words clearly and with complete confidence in your abilities, attractiveness, viability.

Milostynka

This plot helps to attract tips and become more attractive not only to money, but also to customers who will feel a burning desire to thank you for your attention, help, service and high-quality professional work. A conspiracy is read on the full moon on a new white handkerchief. You will need to carry a charmed handkerchief with you for a month, putting it in your pocket so that its corner looks out, attracting the attention of cash flows and luring them into your pocket. Here is the conspiracy itself:

"God's servants!

Pray for me servant of God (name)

And take care of me.

So that everyone who stays next to me,

Generous mercy did not forget me.

Put gold and silver on my hand, O Lord.

In the name of the Father and the Son and the Holy Spirit. Amen".

This ritual must be performed regularly.

This conspiracy was previously used by the servants of wealthy gentlemen, counting on the mercy of the owners and their guests. Today, the conspiracy is successfully used by waiters and clerks, who, with the help of magic, get good tips, of course, not forgetting about courtesy and courtesy.

Conspiracy for a loan

A new handkerchief is bought, which is worn under the arm for three days. Going to ask for money, on the threshold of the house, wipe your face with a handkerchief and say to yourself:

“Lord, Jesus Christ, my angel brought my petition. My Lord. You said, "Ask and it will be given." Amen".

Asking for a day should be on your day. So women ask on women's day, and men, respectively, on men's.

To give a tip

Entering the room in which you work (restaurant hall, cafe, stage), pause at the entrance, look around the room from left to right, and say to yourself:
"All women are bad,
Their manners are thin, All dresses are short.

I entered the paulice, the red maiden,
I took a look - I gathered all the clients,

Wherever I go, they follow me.
May it be so".